Thank you for shopping at Everlasting Fragrances. We want to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your order, we are here to help.
To be eligible for a refund, please note the following criteria:
The request for a refund must be made within [number of days] days from the date of purchase.
The item(s) being returned must be unused, unopened, and in the same condition as when you received them.
Certain products such as personalized or custom-made items may not be eligible for a refund. Please refer to the specific product description or contact our customer support for more information.
To initiate the refund process, please follow these steps:
Contact our customer support team at [contact information] and provide your order details.
Our support team will guide you through the return process and provide you with a return authorization if applicable.
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will be automatically applied to your original method of payment within 15 days.
Unless the return is due to an error on our part, you will be responsible for covering the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
If you would like to exchange an item for a different product or variant, please contact our customer support. Exchanges are subject to availability, and any price differences between the exchanged items may apply.
In the unlikely event that you receive a damaged or defective item, please contact our customer support within 15 days of receiving your order. We may require you to provide photographic evidence of the damaged or defective item. We will then work with you to resolve the issue by offering a replacement, refund, or store credit.
Certain items are non-refundable, including but not limited to:
Gift cards or vouchers.
Downloadable digital products, including e-books and software.
Products that have been used, opened, or altered.
Please note that this refund policy applies to purchases made directly from Everlasting Fragrances. If you purchased our products through a third-party retailer or distributor, their return policy and procedures may apply.
If you have any questions or concerns regarding our refund policy, please contact our customer support team at firstname.lastname@example.org. We are here to assist you and ensure your satisfaction.
Thank you for choosing Everlasting Fragrances.