Strawberry Lane Brantford, Ontario CA info@EverlastingFragrances.com 1-519-774-7067

FAQ’S

WHAT IS MSDS?

MSDS stands for Material Safety Data Sheet. It provides detailed product information needed by material handlers and emergency workers on physical and chemical data. This includes melting points, boiling points, flash points, reactivity, first aid instruction, toxicity, storage recommendations, disposal instructions, control measures, protective equipment instructions, and spill and leak procedures.

 

ARE ANY OF YOUR PRODUCTS TESTED ON ANIMALS?

We do not carry out any tests on animals. Any toxicology information is obtained from reference materials.

 

WHAT ARE MY SHIPPING OPTIONS?

We use Canada Post as our default shipping agent. All shipping charges calculated online are based on true, real-time online rates. Customers may also use their own shipping account. The customer can make a note in the comment section of order and we can refund the shipping cost.

Customers are also given the option of shipping through Canpar or UPS

However, US customers can only use UPS as an option. This is due to the time it takes to deliver to the US and constrictions on tracking orders through the Canada Postal service.

 

HOW ARE YOUR SHIPPING  CHARGES CALCULATED?

Actual shipping charges are derived using a Canada Post shipping matrix that factors actual weight, or dimensional weight (Length x Width x Height) depending upon which is greater. We do not charge any additional handling fees. Charges can be seen on-line before you finalize your order.

 

WHAT HAPPENS IF I ENTER AN INCORRECT ADDRESS?

We use a completely integrated system to ensure that errors are not made. If our customer has made a mistake with their entry, we will take every step possible to re-route the shipment. However, any additional charges as a result of customer error will be billed directly back to the customer.

 

WHAT IF MY ORDER IS LOST OR DAMAGED IN TRANSIT?

Canada Post/Canpar/UPS Shipments Damage: All shipping damage must be reported within 24 hours of delivery. In most cases, we will immediately send out a replacement product at no cost to our customer.

Canada Post/Canpar/UPS Loss: It usually takes approximately 7 – 10 business days to trace a lost shipment. If the shipment cannot be found after this time, it will be replaced.

Canada Post/Canpar/UPS: Customers may request that Canada Post/Canpar/UPS get a signature for delivery. There is an additional charge for this service. In cases where a delivery has been completed without a customer signature, Canada Post/Canpar/UPS will take approximately 8 days to investigate. This is extremely rare and will be handled on an individual basis.

Independent Shipping Agents: Unfortunately, Everlasting Fragrances. takes no responsibility for lost or damaged shipments sent through customer facilitated shipping agents.

 

HOW DO I TRACK MY ORDER?

An automated email with your tracking number will be sent to you after the package leaves our warehouse. Simply click the link to track your package. It’s that simple. It’s that convenient.

 

WHEN WILL I RECEIVE MY ORDER?

Shipping transit times will vary. Through Canada Post & UPS, all customers should receive their order in no more than 2 to 3 business days after the order leaves our warehouse.

 

Policy & Procedures

 

HOW DOES YOUR 100% CUSTOMER SATISFACTION GUARANTEE WORK?

We are so confident of the quality of our products that you can return them within 2 weeks if you are not satisfied for any reason. All we ask is that the product is returned in saleable condition and in its original packaging to receive full credit on the cost of goods (excludes shipping charges)! If an error has been made by us on a written order, we will gladly pay for re-shipment of product.

 

I WOULD LIKE TO RETURN THE PRODUCT PAST THE ALLOWED 2 WEEK TIMELINE. CAN THIS BE DONE?

Returns beyond the allotted return period require the approval of a Manager and will be allowed solely at the discretion of Aromatics Canada Inc. In all cases, a 30% restocking fee will be assessed. Refunds or credits will be applied as per the customer’s request.

 

HOW DO I RETURN A PRODUCT?

All product returns require an authorization number. Please call our Customer Service line to receive a Return Authorization Number and instructions on returning. All subjective returns (where there has been no mistake from our end) will be assessed a 20% restocking fee, or a minimum of $10, whichever is greater. Returns not meeting the criteria will be refused. Please note that items that are indicated as samples, special order, final sale or liquidation cannot be returned, refunded, or exchanged.

 

CAN I MAKE CHANGES AFTER MY ORDER IS SUBMITTED?

NO. Once an order has been confirmed we will not accept any additions or deletions. Should you wish to have any item removed after the order has been packed, a restocking fee will be applied to cover the cost of removing the item(s) and repacking the order. The fee will be $10.00 or 20% of the cost of the items removed, whichever is the greater amount. Any additions will be treated as a new order with all applicable guidelines. Please ensure that all orders are accurate prior to finalizing.

 

WHAT IF I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?

Processing times may vary slightly depending upon the season, but in most cases, your online order will have undergone processing in less than 24 hours. Because our orders are processed so quickly, orders that have been cancelled before shipping, but after they have been filled, will be charged a $10.00 or 20% restocking fee, whichever is greater. If delivery of an order is refused, customers will bear the entire cost of the return shipment, as well as a $10.00 or 20% restocking fee, whichever is greater, to cover labour and packaging materials. On this, there can be no exceptions.

 

DO YOU HAVE A MINIMUM ORDER?

There is no Minimum Order Policy at Everlasting Fragrances Inc.

 

WHEN WILL MY ORDER BE PROCESSED?

please allow up to 1-2 business days for order processing.

 

WHAT TAXES WILL I HAVE TO PAY?

Customers in provinces that participate in HST will be charged their respective rates:

  •        New Brunswick – 15%
  •        Newfoundland & Labrador – 15%
  •        Nova Scotia – 15%
  •        Ontario – 13%
  •        Prince Edward Island – 15%

Customers in provinces that do not participate in HST will only be charged 5% GST – Alberta, BC, Manitoba, Quebec, Northwest Territories, Nunavut, Saskatchewan & Yukon.

 

WHAT METHOD OF PAYMENTS DO YOU ACCEPT?

We accept Visa, Master Card, Discover, American Express, Pay Pal. Unfortunately, we do not accept personal or business cheques.

 

WHEN IS MY CREDIT CARD CHARGED?

Payments are taken from credit cards as soon as an order is processed. If there are any backorders or changes for discounts or freight a refund will be issued before the shipment leaves our warehouse. Should customers wish to add-on or remove items after payment is taken, a restocking fee of 20% or $ 10, whichever is greater, will be charged.

 

DO YOU HAVE A PHYSICAL STORE WE CAN VISIT?

As of now, we do not have a retail store.

 

DO YOU ACCEPT INTERNATIONAL ORDERS?

We accept orders from anywhere in the world.

Order and shipping will only be processed once we have received payment for the full amount.

 

WHAT IS YOUR PRIVACY POLICY?

Please reference our Privacy Policy link in order to see detailed information regarding this topic.

 

Product Related Questions

 

WHAT IS AN ESSENTIAL OIL?

Essential Oils (Aromatherapy Oils) are the highly concentrated, volatile, aromatic essences of plants. The purest essential oils come from carefully cultivated and wild grown plants from climatic and geographic regions throughout the world.

 

ARE YOUR OILS ORGANIC?

All of our oils are 100% pure and natural, of therapeutic grade and free from any chemicals or pesticides. Although all of our products are of premium quality, not all of the oils are certified organics.

 

WHAT ARE THE DIFFERENT METHODS OF EXTRACTION?

Steam Distillation: The most common process of extracting an essential oil is by distillation, a process that isolates the aromatic, volatile element of the plant with steam.

Cold Pressed: Expression or cold pressing, is used primarily for citrus fruits like orange and lemon, where the essential oil is obtained in tiny pockets in the peel or rind. Oils extracted by cold pressing are the most volatile of essential oils and can evaporate quickly when exposed to air.

Solvent Extraction: Flowers too delicate to be processed with heat or pressure are soaked in a spirit of solvent that extracts the volatile elements. The solvent is then evaporated at high temperatures, leaving only the most fragrant constituents behind. This process produces what is called an “absolute”.

CO2 Extraction: The CO2 extraction method yields a greater number of aromatic compounds than any other distillation process. In certain conditions at a low-temperature Carbon Dioxide or CO2 can be pressurized to become a liquid. This liquid then acts as a solvent and is used to extract the oil from plants. After extraction is completed, the extraction vessel is brought back to normal temperature and the CO2 rapidly converts to gas leaving behind a high-quality oil that is free of solvents.

 

WHAT ARE THE DIFFERENT WAYS TO USE ESSENTIAL OILS?

There are many ways that essential oils can be used:

Massages: Massage is one of the most beneficial methods of using essential oils because it combines the therapeutic powers of the essential oil with the benefits of touch therapy.

Inhalation: Inhalation is one of the quickest ways to experience the therapeutic benefits of essential oils. This method is highly beneficial for helping respiratory ailments. Persons with asthma or epilepsy should avoid inhaling essential oil.

Baths: Adding essential oils to a hot, soothing bath can create a relaxing and therapeutic experience.

Essential Oil Diffuser: Diffusers and Aromatherapy go hand-in-hand. Adding essential oils to a diffuser effectively introduces the therapeutic properties and fragrance to any environment.

Compress: Compresses are an effective way to apply essential oils directly to areas where they are needed the most.

 

CAN YOUR OILS BE INGESTED?

Our Essential and Carrier Oils are pure, and in many cases, food grade. However, we do NOT recommend the ingestion of essential oils. They are highly concentrated and have the capacity to cause serious damage if used internally without the necessary expertise required in administering it. This is supported by the International Federation of Aromatherapists that does not recommend ingestion of essential oils unless under the supervision of a Medical Doctor who is also qualified in clinical aromatherapy as practiced in France.

 

HOW IS IT YOU CARRY MORE THAN ONE VARIETY OF OIL?

A good example is Lavender Essential Oil. There are over 35 varieties that grow around the world. In such cases, we try to carry a high grade, a medium grade and a low grade to suit the various requirements of our customers. Low grades are usually used in blends and in natural cosmetics, while the more therapeutic grades are preferred by Licensed Massage Therapists and Aromatherapists.

 

WHY ARE MOST ESSENTIAL OILS NOT TO BE USED ON THE SKIN?

Many essential oils can cause irritation to the skin. They should be blended in a carrier (vegetable) oil before being applied to the skin. Only Lavender and Tea Tree essential oils can be applied directly to the skin, or ‘neat’.

 

WHAT DOES PHOTOTOXIC MEAN?

Most Citrus essential oils are considered to be phototoxic. This means that when applied to the skin prior to sunlight exposure, they can increase skin pigmentation. Oils that should be avoided approximately six hours before prolonged sunlight exposure include bergamot, lemon, grapefruit, orange and mandarin. They should not be used at all while taking phototoxic medications, as any direct sunlight on the skin could trigger the possibility of a medical emergency.

 

WHY SHOULD SOME OILS BE AVOIDED DURING PREGNANCY?

Certain essentials oils are considered too powerful for use during pregnancy as they may stimulate the production of certain hormones, and can encourage bleeding. Please consult your physician or a reputable aromatherapist before using any essential oil. Some essential oils to refrain from using throughout pregnancy include Ajowan, Basil, Camphor, Cedarwood, Chamomile, Clary Sage, Cypress, Fennel, Hyssop, Juniper Berry, Marjoram, Rose Geranium, Rosemary and Thyme to name a few.

 

WHAT IS THE DIFFERENCE BETWEEN ESSENTIAL AND FRAGRANT OILS?

Essential oils essences are expressed directly from plants or plant parts and are all natural, whereas fragrant oils are manufactured in a lab from different aromatic chemicals.

 

HOW DO I STORE MY ESSENTIAL OILS?

It is recommended that oils should be stored between 0 and 20 degrees Celsius (room temperature) and out of direct sunlight. Refrigeration after opening is optimal.

 

 

 

 

 

 

 

 

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