Refund and Returns Policy

Thank you for shopping at Everlasting Fragrances. We want to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your order, we are here to help.

Refund Eligibility:

To be eligible for a refund, please note the following criteria:

The request for a refund must be made within [number of days] days from the date of purchase.

The item(s) being returned must be unused, unopened, and in the same condition as when you received them.

Certain products such as personalized or custom-made items may not be eligible for a refund. Please refer to the specific product description or contact our customer support for more information.

Refund Process:

To initiate the refund process, please follow these steps:

Contact our customer support team at [contact information] and provide your order details.

Our support team will guide you through the return process and provide you with a return authorization if applicable.

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will be automatically applied to your original method of payment within 15 days.

Return Shipping:

Unless the return is due to an error on our part, you will be responsible for covering the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Exchanges:

If you would like to exchange an item for a different product or variant, please contact our customer support. Exchanges are subject to availability, and any price differences between the exchanged items may apply.

Damaged or Defective Items:

In the unlikely event that you receive a damaged or defective item, please contact our customer support within 15 days of receiving your order. We may require you to provide photographic evidence of the damaged or defective item. We will then work with you to resolve the issue by offering a replacement, refund, or store credit.

Non-Refundable Items:

Certain items are non-refundable, including but not limited to:

Gift cards or vouchers.
Downloadable digital products, including e-books and software.

Products that have been used, opened, or altered.

Please note that this refund policy applies to purchases made directly from Everlasting Fragrances. If you purchased our products through a third-party retailer or distributor, their return policy and procedures may apply.

If you have any questions or concerns regarding our refund policy, please contact our customer support team at support@everlastingfragrances.com. We are here to assist you and ensure your satisfaction.

Thank you for choosing Everlasting Fragrances.

Return and Refund Policy

Last updated: September 20, 2024

Thank you for shopping at Everlasting Fragrances.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Everlasting Fragrances, 2502 BLDG NO.6/A, SAPPHIRE HEIGHT CHS LTD, LOKHANDWALA TOWNSHIP,KANDIVALI EAST, MUMBAI-400101.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Everlasting Fragrances, accessible from https:/www.everlastingfragrances.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

The item(s) being returned must be unused, unopened, and in the same condition as when you received them.

Certain products such as personalized or custom-made items may not be eligible for a refund. Please refer to the specific product description or contact our customer support for more information.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: sales@everlastingfragrances.com
By visiting this page on our website: https://everlastingfragrances.com/contact-us/

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

The Goods were purchased in the last 7 days
The Goods are in the original packaging

The following Goods cannot be returned:

The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

2502 BLDG NO.6/A, SAPPHIRE HEIGHT CHS LTD, LOKHANDWALA TOWNSHIP,KANDIVALI EAST, MUMBAI-400101

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: sales@everlastingfragrances.com
By visiting this page on our website: https://everlastingfragrances.com/contact-us/